78 NOVEMBER 2017 | RDHMAG.COM
Dorothy Ferreira, RDH, BSDH, has practiced
clinical hygiene for the past 30 years. She is currently working on a master’s degree in dental
hygiene at the University of Bridgeport’s Fones
School of Hygiene. Since 2009 she has volunteered
on 16 missions with Alliance for Smiles and looks
forward to doing more. Along with fellow volunteer,
Mary Jensen, RDH, MS, Dorothy is offering courses
on volunteering on medical missions. Dorothy can
be reached at email@example.com.
CULTURAL COMPETENCY STILL
STRUGGLES TO BE HEARD
continued from pg. 35
When people realize that the care you
provide is sensitive to their needs and they
can communicate with you, their families
and friends may also want to become part
of the practice. Announce your strengths or
current competencies on your website and
social media. Make signs that say, “Handicap
accessible,” “We cater to multiple languages,”
or “Translation or interpretation services
here.” Then give these patients a way to find
you. Some marketable assets may include
elevators for the disabled, room design for
wheelchairs, and special lights or glasses for
the visually sensitive. For those offices with
televisions in the treatment rooms, turning
on the closed captioning is a simple way to
cater to those with hearing difficulties. Consider offering transportation options such
as Uber or community van services. Offer
OraVerse for children, or multilanguage educational brochures, 25 many of which are
free through the National Institute of Dental
and Craniofacial Research. Consider changing your office hours to accommodate those
with difficult working hours. In 2014, an
estimated 70% of dental emergency room
visits occurred outside of normal business
hours in Maryland. 26
Becoming aware of societal changes and
cultures will lead to a better understanding
of patients and help us to offer an environment more conducive to trust. Many clinicians want to know how to increase patient
compliance. First and foremost is making
sure that we understand what our patients
are communicating. Listening is paramount.
Effective communication is a two-way street
that means both parties actively talking and
Elicia Lupoli, RDH, BSDH, is on the editorial board
for RDH magazine and Hygienetown, as well as
an editor for her state association’s quarterly newsletter (ADHA Connecticut). Elicia attributes the
start of her writing career to Shirley Gutkowski,
RDH, BSDH, and other success to her many
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speak for themselves. ACP Hospitalist. http://www.
August 11, 2017.
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M, Medina L, Hardt EJ. Errors in medical interpretation
and their potential clinical consequences in pediatric
encounters. Pediatrics, 111, 6–14.
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Accessed August 11, 2017.
continued from pg. 40
my energy has been for the last month.
We have been meeting with the nursing
home CEOs and learning about how we
will implement a program to meet the