YOUR SINGLE SOURCE FOR DENTAL INDUSTRY CLASSIFIEDS For expanded classifieds featuring photos, video, and
more, visit us online at classifieds.dentistryiq.com
For effective classified campaigns
that get results, contact
Brian Rosebrook at
PRODUCTS & SERVICES
Liz Nies, RDH, BS
Director of Clinical Hygiene
Contact me to have a conversaton
and ask about our sign on bonus!
We’re growing our hygiene team!
Looking for your
best and last
Omega and Midwest Dental Seminar at Sea
October 14-21, 2017
Featuring Norma Olvera, DDS, MS
- “Hands on Maintaining Dental Implats today-2017”
- “The Top 25 Prescribed Drugs in America and Their
Efects on Health"
- ” Dental Perspectives of Stem Cell Research 2017"
Sailing on the Carnival Freedom:
Key West, FL; Freeport, The Bahamas and Nassau
For assistance, contact travel agent Matt Van
Winkle at Trip Van Winkle: (210) 445-4183 or
For full brochure, call Lois Palermo, RDH:
J.H.M. Engineering - 45+ Years
Specializing in Servicing
Cavitrons and Prophy-Jets ® ®
4014 8th Ave. Brooklyn, NY 11232
(800) 222-5352 (718) 871-1810
DEGREE COMPLETION ONLINE
The application process can take up to ten or more weeks to complete.
CSN is an EO Employer/AA Institution. For more info, visit www.csn.edu/nondiscrimination.
Earn your BSDH online from the
College of Southern Nevada
Enroll for the Summer of 2017!
Application Deadline is February 1st
For more info, call 702-651-5577 or visit
Accredited by the Northwest Commission on Colleges & Universities
Earn a great living
and do what you
FT/P T opportunities available
Health benefts, 401(k), and paid time off*
Strong focus on hygiene program
Peer Mentoring and continuing education
Established group practice since 1992
continued from pg. 80
something about it, namely the person you are talking about.”
Another gossip-stopper is to engage in “positive gossip.” If your coworker
says something negative about someone, you could offer something positive.
It’s amazing how quickly this tactic disarms the gossiper. Here’s an
Gossiper: “I heard that Cindy’s son is having all kinds of problems at school,
probably from problems at home...”
You: “Cindy was such a help to me the other day. She came and got
my dirty instruments when she saw I was behind schedule. I really
Now let’s talk about how to deal with the business assistant changing or
reducing the amount of time you have requested for subsequent appoint-
ments. The next time it happens, you should confront her directly: “I scheduled
(or requested you to schedule) six time units for this patient, so why did you
change that to five?” Then let her answer. Then ask this question: “Then tell
me what you would have me cut from the treatment plan in order to fit her
care into five units? What part of her care would you have me eliminate?”
You can probably tell that this problem hits one of my hot buttons. If a busi-
ness assistant did this to the doctor, there is no doubt she would be verbally
reprimanded and warned. I’d bet a pizza she wouldn’t dare do this to the
doctor, so why does she think it’s permissible to question your treatment
plan? It shows a blatant lack of respect for you and the patient. Since when
do business assistants know or understand all the facets of care that have
been planned for patients?
In a small office setting, it is important for people to work in harmony
with each other. It’s like a small orchestra with each person playing a different
instrument. Sometimes to achieve harmony, an instrument has to be “tuned.”
Consider that dealing with negative behaviors in a definitive way is like tuning
the instrument. After all, no one wants to hear a melody from an instrument
out of tune.
Confronting your rude, nosey coworker might take you out of your comfort
zone at first. However, I believe that people will only continue to treat you
rudely if you allow it. You will earn her respect only if you stand up for yourself
when the situation presents itself.
All the best, RDH