76 JUNE 2017 | RDHMAG.COM
THE RIGHT WAY TO TRAIN FOR
continued from pg. 68
program for hardware and software? Do team
members have access to that information, or
is that the job of the IT person? Everyone
should have a basic understanding of the process, which will reduce their fear.
A protocol can be developed that addresses
any issues that might arise. What can the practice do if the system is down? The time issue
must also be confronted. Yes, initially any new
procedure, product, or technology will take
time to learn. But many agree that once the
learning curve is behind them, they love working with the new information.
System compatibility. Another problem
teams face while adopting new technology is
system compatibility. Practices have invested
money and energy in developing the current
systems, and the thought of incorporating
another piece of the puzzle strikes fear. This
can be overcome by researching various options that will incorporate the current technology and products into new systems without
having to reinvent the wheel.
However, sales reps may gloss over these
issues. It’s the team’s responsibility to research
and make sure the product or technology will
be compatible. Speak with other teams who
have used the products or technology and discuss their problems and what has worked for
them. Establishing expectations regarding what
the system or product can do increases
Teams often don’t know where to
start. It is essential to have an impartial adviser
who understands the practice needs and goals.
This adviser can serve as the technology trainer
as well as the practice cheerleader.
Many practices are told they need to go
paperless, but what does that mean exactly? I
was recently asked to train a team that wanted
to go paperless, but once I started training I
learned they were still using a paper appointment book and used their practice management software only for accounting and billing
We decided that before we could move for-
ward, we needed to take baby steps within the
technology. All team members needed to be
involved in the training, not just those who
surgery, Cindy is influencing hygienists to edu-
cate patients to make decisions that are in their
own best interest. That has been her career
mantra and she is proud of it. Giving that 100%
on the court or as an advocate of comprehensive
dentistry, devoted to inspiring others, is the driv-
ing force towards professional fulfilment.
For more information on Cindy or her programs contact her at info@cindyrothenberg.
Thought for the month:
“From what we get, we can make a living;
what we give, however, makes a life.” —Arthur
NANCY W. BURKHART
continued from pg. 65
dental products that will lower the erosive
nature and acidic components of the mouth
As always, listen to your patients and continue to ask good questions!
Author acknowledgement: The images with
this article are provided by Carol Perkins, RDH,
BA, AS. Carol is a practicing clinical hygienist
in the San Francisco area. RDH
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4. http://www.healthline.com/health/acid-foods-to-avoid?m= 2
5. https://www.energiseforlife.com/acid-alkaline-food-chart- 1.1pdf
From that humble beginning, Cindy held the
position of managing director for 17 years and
has issued over 500 CE hours for groups ranging
from 50 to 60 professionals monthly! She has
even developed PowerPoint presentations and
handouts for others to present. Her lecturing
career developed out of need for dental offices
to be HIPPA compliant so she began studying
with a principle of a “big 6 accounting firm” while
following ADA guidelines.
Before raising her children, she worked full
time for a periodontist in New York, Dr Ronald
Odrich, and making that full-time commitment
enhanced her experience within the practice
and effectiveness with patient education. If she
were not in dentistry, Cindy feels she would be
a college professor of literature since she loves
inspiring youth and reading, especially historical
fiction. She would consider being a professional
tennis player if she were more skilled but even
if she was, she feels the pressure would kill her.
Growing up below the poverty level, with a
widowed mom who worked full time, a sister,
cousin and grandmother, regular dental care
was not available. Cindy was petrified of the
dentist. Her mom and grandmother wore full
dentures so that when her fear and lack of care
caused her to need a root canal, post and crown
on #31, the cost was so prohibitive that they took
her to an oral surgeon to have it extracted. During
the process the surgeon noticed she was Prognathic Class III and suggested orthognathic
surgery. Dr. Martin Sher was so kind, understanding that although they had little money, he vowed
to work with her to find a way to make the surgery possible. Post recovery, he offered her a job
as a dental assistant and patient educator for
Dr. Sher was her mentor and believed she
was a natural patient educator, so he suggested
a career in dental hygiene.
Since the surgery changed her life in so many
ways, Cindy has been a strong advocate of orthognathic treatment. When her younger son
inherited her Class III jaw, she realized the working relationship between the orthognathic surgeon and the orthodontist is imperative and
began to proliferate relationships across these
disciplines. She is proud of the number of lives
she has changed by speaking out about orthognathic surgery whenever possible.
Whether discussing dental implants and
implant coordinator positions, or orthognathic