HOW FULL IS YOUR BUCKET?
office morale, we scare off our patients. Rath
indicates that customers may be gone for good.
Customer service studies show that people who
are dissatisfied with service tell 10 or more
people about their experience. Think of the
impact this can have on your dental practice.
A conservative estimate of the cost of disengagement is $250 to $300 billion per year. Negative people disengage and are costly to an office
in many ways. They disrupt other employees.
Rath and Clifton say they should stay home
because they bring others down with their sinking ship. I’m sure many of you have been in an
office that has that “one person” on the team.
The person can infect the entire office and be
emotionally draining to all team members.
The Recognition Gap from Rath and Clifton
• Praise is rare in most workplaces.
• One poll found an astounding 65% of
Americans reported receiving NO
recognition for good work in the past year.
• Organizations suffer because of this lack
• Sincere and meaningful bucket filling
increases the morale of any organizatio.
• People who actively spread positive
emotions will see difference immediately.
I especially like the comments from parents
of teens. This is powerful for them too. I look
forward to hearing from you as you take the
challenge to increase positive emotions in your
office or home. I thank the authors of “How Full
Is Your Bucket?” for sharing their research and
allowing me to deliver programs that improve
lives. It’s an encouraging message in this time
of negativity so prevalent in the media. Feel free
to reach out to me on social media, e-mail, or
phone to share your stories. I wish all of you a
wonderful journey as you improve lives around
you. I know your life will be enriched as you
enrich the lives of others. RDH
Linda Meeuwenberg, RDH, MA, MA FADIA, is well
known for her role as professor emeritus at Ferris State
University in Michigan and as founder of Professional
Development Association, Inc. She has delivered
hundreds of empowering presentations to varied
professional groups with rave reviews. As an author,
speaker, entrepreneur, and a Sunstar Award of
Distinction recipient, she engages her audiences with
wit and humor. She will be speaking as a panelist at
Under One Roof, Evolve Your Dental Hygiene Career.
Visit her website at lindapda.com.
can initiate positive actions and behaviors, it
becomes a leadership style that benefits everyone, including patients. Patients observe you
when you’re least expecting it. They have a sixth
sense for assessing positive interaction between
team members, and they feel more comfortable
with your care when they sense you are
I had a former student tell me that
her employer never complimented
her work, even though patients would
tell the dentist in my student’s presence that they had never had such
thorough care. The dentist would simply change the subject. How disheartening to the hygienist. How would you
feel after that encounter? If you’re like
most of people, you wouldn’t feel appreciated by your employer.
The last couple years have been very good
to me professionally. I was selected the
ognition does for you personally. I felt
more committed to
my profession and I
more to dental hygiene
and to my
serve on the
board of a nonprofit to improve oral
in children, connecting the organization with
and enlisting volunteers for our events. I have written about
volunteering in several publications, including
this one. Volunteering gives so much back to us
while we serve others.
Conversely, when we are in a negative environment, we not only decrease productivity and
“In order to carry a
positive action, we must
develop a positive vision.”
— Dalai Lama
“As a society, we know very well how to be unwell and miserable and so little about how to thrive.” — Shawn Achor, The Happiness Advantage